The Intelligent Custom-Made Sales Application delivers a streamlined experience across the sales team by managing client accounts, back-office processes, lead generation, payments, complex approval processes and even Google maps integration in one place. The tool improves the general sales process and is now the primary sales technology used by the organization.
Optimized customer service processes for Governmental Hotline
The optimized application for the Governmental Hotline of the NISZ National Infocommunications Service Company helps the support service department to improve their processes and have shorter calls. This has led to a significant decrease in working hours with the 1.200.000 calls per year.
The application we created was addressed for the department of complaints and requests for residential users. With more than 50 workflows, some with more than 100 steps in the automated workflow for processes such as complaints, approval, compliance, and back-office banking processes, the company saved hundreds of hours of employee work, data entry tasks were eliminated and the back-office functions are now more transparent.